Terms And Conditions

TERMS & CONDITIONS – Hudu Health Ltd.

Last updated: October 20th 2024

1. Company Information

These Terms & Conditions (“Terms”) govern all purchases made from Hudu Health Ltd. (“Hudu Health”)
Head Office:
Hudu Health Ltd.
Ockford Park
Godalming,
GU72FP
United Kingdom

We operate fulfilment and dispatch centers in:

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United Kingdom
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United States of America
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South Africa
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We ship globally unless otherwise restricted by law, courier limitations, or import regulations.

2. Acceptance of Terms

By accessing our website, placing an order, or using our services, you agree to be bound by these Terms. If you do not agree, please discontinue use of the website.

We reserve the right to update or modify these Terms at any time. Continued use after any changes constitutes acceptance of the revised Terms.

3. Product Information & Use

Hudu Health sells ergonomic support products including, but not limited to:

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Babypal Changing Pad
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Kneepal
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All product descriptions, specifications, dimensions, and imagery are provided for information purposes. Colours may vary slightly due to screen settings or manufacturing variations.

Proper Use

Babypal is intended exclusively for baby-changing under continuous adult supervision.

Kneepal is intended for personal ergonomic kneeling support.

Products must not be modified, misused, or used for purposes other than those intended.
We are not liable for injuries or damages caused by improper use, negligence, or failure to follow product instructions.

4. Pricing & Payment

Prices are listed in GBP (£), USD ($), EUR (€), ZAR (R), or other currencies depending on geographic location.

We reserve the right to:

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Change prices without notice
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Correct any pricing errors
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Cancel orders affected by incorrect pricing

Payment is accepted via secure third-party payment processors. By placing an order, you confirm that you are authorised to use the payment method provided.

5. Order Processing & Contract Formation

Placing an order constitutes an offer to purchase.
A legally binding contract is formed when:

Your payment is successfully processed, and

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We issue an order confirmation email.
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We reserve the right to refuse or cancel any order for reasons including:

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Suspected fraud
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Payment issues
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Stock unavailability
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Shipping limitations
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Errors in product or pricing information

If payment has been taken for a cancelled order, a full refund will be issued.

6. Global Shipping & Delivery

We ship worldwide from our warehouses in South Africa, USA, and the UK.
Orders are automatically dispatched from the warehouse closest to the delivery location whenever possible.

Shipping Times

Estimated shipping times are provided at checkout but are not guaranteed. Delivery may be delayed due to:

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Customs processing
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Courier delays
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Local disruptions
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Peak seasonal demand
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Customs, Duties & Import Taxes

International orders may be subject to customs duties or taxes.
These charges are the responsibility of the customer and are not included in product pricing or shipping costs.

Risk of Loss

Risk passes to you when the order is delivered to the provided address.
Ownership is transferred only once full payment is received.

7. Returns & Refunds

We offer a 30-day return window from the date of delivery.

To qualify, products must be:

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In unused, resalable condition
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In original packaging
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Free of stains, damage, or signs of use
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Non-returnable items

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Products showing signs of use
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Products purchased from resellers
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Items damaged by the customer
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Any product returned after 30 days
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Return Shipping

Return shipping costs are the responsibility of the customer unless the item is defective upon arrival.

Refunds will be issued to the original payment method once the return is approved and processed.

8. Defective or Damaged Products

If a product arrives defective or damaged:

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Contact us within 7 days of delivery
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Provide photos/videos of the defect
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We may replace or refund the item based on the assessment

Damage caused by misuse, incorrect cleaning, accident, or neglect is not covered.

9. 10-Year Manufacturer’s Warranty

Hudu Health products are covered by a 10-year limited warranty, which protects against:

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Manufacturing defects
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Material defects
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Workmanship defects
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Warranty Exclusions

This warranty does not cover:

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Normal wear and tear
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Cuts, tears, stains, or abrasions
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Misuse, accidents, improper handling
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Damage caused by incorrect cleaning agents

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Commercial or industrial use
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Altered or modified products
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We may repair, replace, or issue store credit at our discretion.

Proof of purchase is required.

10. Cancellations

Orders may be cancelled only before dispatch.
Once shipped, the standard return process applies.

If the order has already entered the packing process, cancellation may not be possible.

11. Limitation of Liability

To the fullest extent permitted by law:

Hudu Health shall not be liable for indirect, incidental, or consequential damages.

Our total liability for any claim is limited to the amount paid for the product.

We are not responsible for events outside our control, including delays, lost shipments, or courier issues.

Nothing in these Terms excludes liability where such exclusion is prohibited by applicable law.

12. Intellectual Property Rights

All content on the Hudu Health website—including product designs, images, descriptions, logos, branding, videos, and text—is the exclusive property of Hudu Health Ltd.

No content may be copied, reproduced, or used commercially without our written permission.

13. Privacy & Data Protection

We collect only the information necessary to process orders, improve customer service, and comply with legal requirements.
Your data is processed in accordance with:

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UK GDPR
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EU GDPR (where applicable)
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US privacy regulations
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POPIA (South Africa) for users in South Africa

We do not sell or rent customer data.

See our full Privacy Policy for details.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales, where Hudu Health Ltd. is headquartered.

However, consumer-specific protections may also apply based on your country of residence, including:

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UK Consumer Rights Act (UK customers)
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State-specific consumer laws (USA customers)

EU Consumer Protection Law (EU customers)

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Consumer Protection Act (South Africa)
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Any disputes shall be handled in the UK courts unless local consumer law requires otherwise.

15. Contact Information

For support, returns, warranty claims, or general enquiries:

Email: support@huduhealth.com
Website: huduhealth.com